Return Materials Authorisation (RMA) Request Form


AVID administrates products returned for servicing or repair through our Returned Material Authorisation (RMA) scheme.
The RMA scheme significantly enhances the processing of returned items and offers tracking of any item returned to us.

We require any person wishing to return product to complete the RMA Authorisation Request Form.
AVID will not accept any product returned to the factory that is not accompanied by the required RMA documentation.

Upon receipt of your Request Form we will supply the documentation required to accompany your product.
Particularly for product being sent from overseas, this will avoid problems with Customs and possible additional charges.

If you are unable to fill out this form and need assistance please contact us.   We will be happy to help.

Please answer all questions to avoid delay or resubmission requests.

About you

Title

First Name

Surname

Company

Address line 1

Address line 2

Address line 3

Town/City

Postal/Zip Code

Country

Telephone

E-mail address

About your AVID product

Product being returned?

Product serial number

Date of purchase

Day    Month    Year   

Purchased New or Used?

New           Ex Demo          Used  

Reason for Return

Please advise reason.

Upgrade Service Repair Credit

Explain return.

Warranty Repair?

Yes No

Return Address if different from above.

Title

First Name

Surname

Company

Address line 1

Address line 2

Address line 3

Town/City

Postal/Zip Code

Country

Telephone

E-mail address